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The best starting point for reading about managing Customer Value is the book, Mastering Customer Value Management, by Ray Kordupleski with Janice Simpson, available in Australia by contacting ValueMetrics Australia, or direct from the publisher in the USA.
An enhancement of the basic approach of Customer Value Analysis, that provides for value survey (e.g. Customer Value, People Value, Community Value) data to be captured continuously, has been developed and published by Nick Fisher, Alan Lee and Ross Sparks: No More Static
An article describing an approach to managing Community Value, by Nick Fisher, Julian Cribb and Tony Peacock, is available in preprint form: Reading the public mind: a novel approach to improving the adoption of new science and technology.
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